Desktop Subscription (Rental) FAQs & Install help

So you've purchased a Desktop Subscription product & you want to get up and running as soon as possible?

Here are some tips:

1. Ensure that your e-mail address does NOT include an apostrophe.
2. Ensure that you are on the internet.
3. If you are coming up to a renewal, ensure that you renew on time, otherwise it means a re-install of the software!
4. If you are not the purchaser, ensure that you have an Autodesk Login created by the purchaser. See link below.
5. Autodesk's preferred media delivery system is by download.

Single computer installation help link

Autodesk Login account creation link


Contact us at Envisage should you have any queries.

Vault build numbers

Vault Build Numbers

In the Help>About and Server logs is reported the build number of the version of Vault Server used.
This can help sometimes for you to confirm what version of the software is actually being used if there is some misunderstanding or miscommunication with the servers Administrator.
For example if they are trying to log in Vault 2009 from a Vault 2010 client. Looking at the log files on the server can tell you what version they are actually using.
(Please note, Annual releases, Service Packs and Cumulative Hotfix are listed below. Individual Hotfixes which may or may not bump the build number, are not listed.)

Vault 2016 (RTM) 21.0.59.0

Vault 2015 R2 (SP1) 20.1.1.0

Vault 2015 R2 (RTM) Cumulative Hotfix 1    20.0.42.10

Vault 2015 R2 (RTM)    20.0.42.0

Vault 2015 (SP1) Cumulative Hotfix 2    19.1.13.20

Vault 2015 (SP1) Cumulative Hotfix 1    19.1.13.10

Vault 2015 (SP1)     19.1.13.0

Vault 2015 (RTM)    19.0.49.0

Vault 2014 Subscription Release 1 (SP2)    18.102.3.0

Vault 2014 Subscription Release 1 (SP1) Cumulative Hotfix 4    18.101.3.40

Vault 2014 Subscription Release 1 (SP1) Cumulative Hotfix 3    18.101.3.30

Vault 2014 Subscription Release 1 (SP1) Cumulative Hotfix 2    18.101.3.20

Vault 2014 Subscription Release 1 (SP1) Cumulative Hotfix 1    18.101.3.10

Vault 2014 Subscription Release 1 (SP1)    18.101.3.0

Vault 2014 Subscription Release 1            18.100.12.0

Vault 2014 (SP3)     18.3.2.0

Vault 2014 (SP2) Cumulative Hotfix 3     18.2.2.30

Vault 2014 (SP2) Cumulative Hotfix 2     18.2.2.20

Vault 2014 (SP2) Cumulative Hotfix 1     18.2.2.10

Vault 2014 (SP2)        18.2.2.0

Vault 2014 (SP1)        18.1.8.0

Vault 2014 (RTM)        18.0.110.x

Vault 2013 (SP1 Update 2) 17.3.2.0 (Displayed in Help>About incorrectly as Update 3)

Vault 2013 (SP1 Update 1)     17.2.9.0 (Displayed in Help>About incorrectly as Update 2)

Vault 2013 (SP1)         17.1.16.0

Vault 2013 (RTM)        17.0.62.0

Vault 2012 (Update 3)     16.3.10.0

Vault 2012 (Update 2)  16.2.17.0

Vault 2012 (Update 1)     16.1.58

Vault 2012 (RTM)             16.0.56.X

Vault 2011 (Update 2)     15.2.66.X

Vault 2011 (Update 1)     15.1.58.X

Vault 2011 (RTM)             15.0.58.X

Vault 2010 (Update 2)     14.2.x.x

Vault 2010 (Update 1)     14.1.x.x

Vault 2010 (RTM)         14.0.63.x

Vault 2009 (RTM)         13.0.47.x

Vault 2008 (SP1)         12.1.145.x

Vault 2008 (RTM)         12.0.123.x

RTM = Release to Manufacturing, ie, no patches applied
SP = Service Pack

Inventor 2016 update 1

Inventor 2016 update 1 is available!

Autodesk has released an update 1 for Inventor 2016.

This update applies to the following programs:
Autodesk® Inventor® Professional 2016
Autodesk® Inventor® 2016
Autodesk® Factory Design Suite Premium 2016
Autodesk® Factory Design Suite Ultimate 2016
Autodesk® Product Design Suite Premium 2016
Autodesk® Product Design Suite Ultimate 2016

There was a fairly short list of problems that are resolved by this update:

• 31296, 45150: Center of Gravity becomes visible and cannot be turned off
• 53079: Empty browser is visible on left of My Home at start up
• 54816: Inserting identical component as AnyCAD associative reference inserts a completely different model
• 59388: Unexpected exit when Right Mouse Button in new Presentation
• 53221: Files saved in SolidWorks2015 SP2 cannot be openned
• 59105: Unexpected exit on close if load Mesh add-in enabled
• 60101: Unexpected Exit when users sync Point Cloud model to AutoCAD by Sync AutoCAD command in Factory Inventor
• 56844: Edit section sketch not working properly
• 53433: Unexpected exit on closing Inventor if Insert Catalog Part add-in loaded
• 55190: Some unrelated sketches are blocked from inclusion in derived workflow
• 60587: Unable to edit view orientation after disabling "Orient from base" or "Align to Base" option
• 35674: Poor quality of embedded Excel table in drawing when save as PDF
• 58768: Print Studio fails to launch when Windows Explorer is set to hide file extensions
• 59300: Unnecessary memory consumption in flat pattern drawings
• 56191: The preview of Mate and Flush constraints in Assemble command are mismatched
• 56035: Unable to update style from library for materials and appearances after modifying

To view the readme, please click this link:
http://knowledge.autodesk.com/sites/default/files/file_downloads/INV20010_enu.htm

To download the update please click this link:
http://knowledge.autodesk.com/support/inventor-products/downloads/caas/downloads/content/update-1-for-inventor-2016.html?v=2016

Please always review the readme for installation and uninstall procedures.

Inventor RESET Utility

Issue:

You want to use Autodesk® Inventor™ Reset Utility to reset the local Inventor environment for a Windows® User Account. 
Damaged local user account settings can impair the normal operation of Autodesk Inventor. 

Common symptoms include:

• Unable to export AutoCAD™ DWG 
• Unable to launch add-In
• Add-In commands are greyed in the ribbon
• Dialog boxes do not appear after launching a command
• Import/Export commands do not function
• Program crashes when entering add-in workspace 

Solution:

Note: It may be necessary to lower the User Account Control settings to the lowest level and temporarily disable any anti-virus software for the reset activity. 

To lower the User Account Control settings:

1. Browse to Control Panel\All Control Panel Items\User Accounts.
2. Select "Change User Account Control Settings."
3. Move the slider to the lowest setting, "Never Notify."
4. Select OK.

 

Warning:

This process will remove all customizations done in the following areas:

• Ribbon
• Keyboard shortcuts
• Marking menu
• Application options
• Current Autoload state for Inventor add-ins
• Current state of Welcome Screen
• Recently opened files
• Vault Server login information

 More...

Autodesk ACCOUNT goes live

Autodesk Account

On March 13, Maintenance Subscription customers will access Autodesk Account—a new customer experience to easily access their products, services, and benefits.

Visit accounts.autodesk.com

FAQs here