Tuesday, 27 January 2015

Clean uninstall of Autodesk software

Perform a clean uninstall of an Autodesk product that is crashing when started or displaying fatal or unrecoverable errors.
  1. First, uninstall the program through the Windows Control Panel.
  1. Then run the Microsoft Install/Uninstall Fixit utility and try to uninstall again:
    How to troubleshoot problems when you install or uninstall programs on a Windows-based computer
  2. If you are having licensing issues, you can remove the licensing storage file as well. If you are not dealing with licensing errors, removing this file may be unnecessary. Remove the Trusted Storage file (Licensing) located in these areas:
  • C:\ProgramData\FLEXnet\adskflex_########_tsf.data
  • C:\ProgramData\FLEXnet\adskflex_########_tsf.data.backup
  1. Delete any residual Program Files from these locations:
  • C:\Program Files\Autodesk\
  • C:\ProgramData\Autodesk\
  • C:\Program Files (x86)\Autodesk\
  • C:\Users\All Users\Autodesk\
  • C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\
  • C:\Users\**YOUR USERID**\AppData\Local\Autodesk\
The program folders should be clearly named.
  1. Clean out your TEMP files:
    1. Click the Windows Start button.
    2. In the Run box type %TEMP% and press Enter
    3. Highlight and delete all files. Ignore any files in use

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